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Shop with Us Online 

For your convenience, will be launching our E-shop soon. Stay Tuned!

TERMS &
CONDITIONS

E - COMMERCE
 

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Cancellation Policy

This Cancellation Policy defines when a customer may cancel an order before fulfilment.

Standard Orders (Readymade Products Only)

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  • You may cancel your order within 24 hours of purchase for a full refund, provided the order has not yet entered the shipping process.

  • Cancellation requests must be submitted to uci@asiaprocare.com and include your order number.

  • Once an order has been shipped, it cannot be cancelled and will fall under our Refund & Return Policy

Refund & Return Policy

This policy applies to readymade, non-customised products purchased from our eCommerce website.

Returns

  • Items may be returned for a refund or exchange within 30 days of delivery, subject to inspection and approval by Asia Prosthetics Care Sdn Bhd.

  • Returned items must be in substantially the same condition as when supplied and suitable for resale.

  • We reserve the right to reject or partially refund returns that do not meet these conditions.

Non-Refundable Items - The following items are not eligible for return or refund:

  • Items marked as final sale

  • Products that have been used, worn, fitted, or altered

  • Items returned due to change of mind after use

  • Products returned without original packaging

  • Items refused due to hygiene or safety concerns

Non-Refundable Items - The following items are not eligible for return or refund:

  • Items marked as final sale

  • Products that have been used, worn, fitted, or altered

  • Items returned due to change of mind after use

  • Products returned without original packaging

  • Items refused due to hygiene or safety concerns

Damaged or Incorrect Items

  • If you receive a product that is damaged, defective, or incorrect, please contact uci@asiaprocare.com within 48 hours of delivery, with photos and your order number.

  • Approved cases will be eligible for a replacement or refund.

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Processing Time

  • Once your return is received and inspected, approved refunds will be processed to your original payment method within 7–14 business days.

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Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrectly supplied by us.

Shipping Policy

This Shipping Policy sets out delivery timelines, fees, and customer responsibilities.

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Order Processing Time

  • Orders are typically processed within 7 to 14 business days, excluding weekends and public holidays.

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Shipping Timelines

  • Domestic (Malaysia): 3–5 business days after dispatch

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Courier & Tracking​

  • We ship via EasyParcel, which allows us to choose from multiple courier partners based on your location and delivery speed

  • A tracking number will be emailed once the order has been dispatched.

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Address Accuracy

  • Please ensure all shipping information is accurate at checkout.

  • Asia Prosthetics Care Sdn Bhd is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses.

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Shipping Fees

  • Shipping fees are calculated according to the items in your order and the delivery destination, and will be displayed at checkout.

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